Mobile News Mix

How a Restaurant Chain gets an 80% Completion Rate with its Mobile Tracker on MFourDIY®

Posted by MFour on Jan 28, 2019 6:00:00 AM

What might retail and restaurant brands learn from tens of thousands of first-party U.S. mobile consumers who not only have been GeoValidated® as their customers, but whose profiles fit the specific consumer types the brand considers most important to understand?

Building a custom panel of profiled, known visitors makes it possible to conduct plug-and-play tracking studies in which the questionnaire can be repeated for each wave of customized, non-duplicated consumer panelists.

In one case, a client who customized its audience saved time and money by designing and fielding its own tracking study on MFourDIY®, the only all-mobile DIYsurvey-building platform. The opportunity for accurate segmentation is a key feature: as new members sign up for the consumer panel that participates via MFour’s Surveys On The Go® mobile research app, those who fit the required profiles are automatically funneled into the custom panel, ensuring ongoing representation and consistency for the tracking study. 

Over time, the client in question has seen completion rates of 80%, and drop-off rates under 2% from respondents who fit its consumer profiles and have been geolocated in one of its locations. The tracker focuses on questions about lifestyle and attitudes that impact how its validated customers view eating and health. Among the findings: 

  • 60% of respondents agreed completely or very strongly that “the state of my health is largely in my control." 
  • 25% stated agreed completely or strongly that “I consider myself to be fit and in shape.” 17% said just the opposite. ”
  • Life is hectic out there: 40% of respondents agreed completely or strongly that “I’m always busy and on the go.” Only 8% were completely or strongly certain that “busy and on the go” does not describe their lifestyle. 
  • The accelerated speed of life often dictates decisions about meals: 36% strongly or completely agreed that they opt for speed even though they feel that on-the-go restaurant meals can be unhealthy.
  • Consumers want to fill up when they eat out, with 40% of respondents agreeing strongly or completely that good value depends on “more food for the money.” 
  • At the opposite end of the spectrum, only 7% were convinced that quantity is not essential to good value in restaurant food.
  • When it comes to where the rubber meets the road – or the meal meets the mouth  – a substantial majority of the client's validated customers confessed that they sometimes put pleasure over discipline: the statement, “I love rewarding myself with indulgent food or beverages,” elicited strong or complete agreement from 42% of participants, and an additional 36% said they were “somewhat” in agreement that they love indulging themselves.  
  • Just 9% of respondents indicated a strong or complete rejection of indulging themselves when they eat.To that 9% we can only say, “well, if you’re not going to eat those fries, just pass them over to us.”

 

Topics: GeoValidation, quick serve restaurants, mobile consumer panel, mobile tracking

A Survey of Restaurant Customers Shows How Data Can Capture Emotions

Posted by MFour on Oct 2, 2018 6:00:00 AM

Blog fast food 28Sept18

Here’s a consumer insights finding from the world of quick-service restaurants (QSRs) that should resonate with marketers and researchers in other industries as well: it’s not just their wallets or taste buds that are driving consumers' choices. It's their emotions.

MFour fielded a mobile geolocation study and collected survey data from more than 2,000 GeoValidated® QSR customers of seven leading national brands. The results underscore how important it is for brands to understand the role emotion plays in propelling buying decisions.

Located and surveyed just after they'd left a QSR, respondents were asked their single most important reason for choosing that brand on that day. They were given 18 possible motivations, and picked just one. Having a “craving” for their choice's offerings – a completely emotional experience – was the highest-ranking answer. 

  • 23% chose “I was craving” [the brand].
  • 18% chose “it was the most convenient for me today.”
  • 15% chose “[the brand] is affordable.”

Respondents had been drawn almost equally from among the seven QSR brands, and were geolocated at a store. They were required to complete the questionnaire within 24 hours. 

Unlocking the emotional component of buying decisions – the cravings, sense of excitement, urgency, or other feelings that loom so large – requires these three indispensable inputs:

  • GPS-powered mobile geolocation technology that’s a unique capability of smartphones
  • An all-mobile, first-party consumer panel whose members can be located in the right places at the right time so they can respond to mobile surveys while emotions are still fresh.
  • A state-of-the art mobile survey app.

The Surveys On The Go® app gives you all three. If you’re ready right now to talk about how in-app mobile research capabilities can put you in touch with shoppers' emotions to gain the fullest understanding and achieve your brands' business goals, just click here. And if you'd like to take a deeper-dive into how it works, read on. 

A validated, representative mobile consumer panel is paramount.  More than 2.5 million U.S. consumers have download Surveys On The Go® (SOTG), motivated by the opportunity to take part in research while earning cash rewards. In-app mobile surveys gratify respondents' entrenched desire to have seamlessly engaging experiences on their smartphones.

  • Once they’ve downloaded SOTG, users give their informed permission to let the app access to their phones’ location services, so they can be tracked through all their buying journeys and qualify for location-specific studies.
  • Location studies such as the QSR survey track consumers' natural store visits and identify them as soon as they have arrived at a place that’s relevant to the research project at hand. 
  • Once detected in a desired location, consumers receive an in-app push notification alerting them to a survey opportunity.
  • The push can arrive while they're still in the store, or just after they've left; in-store surveys document the shopping experience prior to purchase, and after-visit surveys also capture the purchase itself.
  • Either way, researchers are reaching respondents at the Point of Emotion® at which buying decisions come to a head.
  • Expect response rates of 25% within an hour, and 50% within 24 hours -- compared to the industry norm of 1% to 5%. The differentiator is the unique mobile-app experience.

In the case of the QSR preferences study, respondents were required to complete the survey within 24 hours of their visit. There’s little point in asking a QSR customer the most important reason for his or her visit more than 24 hours after the fact. By then, the Point of Emotion® is long gone, and any response will be rife with recall bias. Ask yourself whether you can remember your most recent visit to a QSR, and state your most important reason for choosing it. If you're not an extremely loyal, extremely frequent customer of a particular brand, you might struggle to answer.

To sum up:

The only way to get a fully-recalled, emotionally-informed understanding of consumers’ preferences and motivations is in-app mobile research with an engaged, first-party mobile panel.

If you have a craving for this kind of data, let's talk. Just click here.

Topics: mobile surveys, geolocation, market research, consumer insights, consumer experience, quick serve restaurants

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