It’s vital for any brand or company to make 5-star service its top priority. Sam Walton, who founded Walmart and Sam’s Club, put it best: “The goal…is to have customer service that is not just the best, but legendary.” It’s with that in mind that we’re on a mission to make sure our clients succeed with their research studies while giving them service that aims for Sam Walton’s ideal. But those successes depend on our other million-plus customers—the active panelists who use the all-mobile Surveys on the Go® app. Their satisfaction has to be 5-star because they’re the people who are providing answers and insights for our clients.
Being all about above-and-beyond service means giving our panelists a fun, seamless survey experience on their smartphones. It’s the only way to earn their honest engagement – without which all would be lost. That’s why we’re happy when they share their satisfaction with the rest of the world. In fact, we get 5-star ratings on our app daily. Every person and every comment matters, including these much-appreciated thoughts from this morning:
Fun App I'm in love
“Getting paid for your opinion in a survey all adds up.”
by Stefanie Richardson on 11/16/2016
“It really works. Very convient. And they actually pay you!”
by Aurianna Duran on 11/16/2016
“I love this application because it's easy to use and I love completing surveys. You also get financial benefits from doing them.”
by Cassandra Johnson on 11/16/2016
Free money is fun!
“Not hard, makes you money, surveys help make companies better, win-win all around!”
by Andrew Chinn on 11/16/2016
"Yay! Just made extra money for my once a week Starbucks mommies get together."
by Geekmonkies on 11/16/2016
Keep it simple and keep your focus. As Sam put it, the goal is “not just the best, but legendary.” We take that to heart. After all, we love 5-star ratings.